CMap Mail
A distributed email-processing workflow designed to turn project correspondence into reliable, compliant records.
RolePlatform & integration delivery
ContextAEC project-information platform
FocusEmail capture, records, resilience, support readiness
StatusDelivered capability
01 / Challenge
The problem to solve.
Project correspondence needed to be captured reliably from user mailboxes and stored against the correct project record. The workflow had to handle distributed processing, external service dependencies, and operational support requirements.
02 / Approach
How the work was shaped.
- Mapped the end-to-end workflow from mailbox interaction through processing and document storage.
- Focused delivery on reliability, traceability, error handling, and support visibility.
- Supported testing, monitoring, and knowledge transfer so the capability could move into normal operations.
03 / Delivery
Core delivery focus.
The work was structured around practical delivery stages rather than a single technical output.
Workflow discoveryIntegration coordinationReliability requirementsTesting and defect resolutionMonitoring and support handover
04 / Outcome
What changed.
A structured email-filing capability that improved the reliability and traceability of project correspondence while giving operational teams clearer support and monitoring paths.